At CommonUnity, we strive to ensure your complete satisfaction with our products and services. This Refund Policy outlines our procedures and guidelines regarding refunds for purchases made through our website or for our photography services.
We encourage you to read this policy carefully before making a purchase. By purchasing our products or services, you agree to the terms of this Refund Policy.
Due to the nature of digital products (e-books, presets, online courses, and other downloadable items), all sales are final and non-refundable once the digital product has been delivered or access has been granted. This policy is in place because digital products cannot be "returned" in the traditional sense.
We may consider refunds for digital products in the following circumstances:
In these cases, please contact us within 7 days of your purchase, and we will review your request on a case-by-case basis.
For physical products (prints, photo books, etc.), we offer the following refund options:
You may return physical products within 14 days of delivery for a full refund if:
Refunds will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear in your account after we have processed it.
If the return is due to our error (wrong item shipped, defective product, etc.), we will cover the return shipping costs. In other cases, the customer is responsible for return shipping costs.
For photography services (workshops, photo sessions, etc.), our refund policy is as follows:
Deposits for photography services are non-refundable as they secure your booking date. However, deposits may be transferable to another date or service in certain circumstances.
If you need to reschedule a photography service:
In the rare event that we need to cancel a photography service, you will be offered the following options:
If we cancel a workshop, you will receive a full refund of all fees paid or the option to transfer to another workshop date.
For subscription-based services:
You may cancel your subscription at any time. Once canceled:
We generally do not offer refunds for subscription services except in the following circumstances:
In these cases, please contact us within 7 days of the charge, and we will review your request.
To request a refund, please follow these steps:
Once a refund is approved:
Please note that processing times may vary depending on your financial institution.
Certain situations fall outside our standard refund policy:
Products that are customized or made-to-order specifically for you cannot be refunded unless they arrive damaged or defective.
For services provided by third parties through our platform, the third party's refund policy may apply. We will clearly indicate when this is the case.
Items purchased during special promotions or sales may have different refund terms, which will be clearly stated at the time of purchase.
In cases of events beyond our reasonable control (natural disasters, severe weather, public emergencies, etc.), we may modify our refund policy as necessary and will communicate any changes to affected customers.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the website. It is your responsibility to review this policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.
If you have any questions about our Refund Policy, please contact us at:
CommonUnity
Flat 01
Lola Springs East Charlotte
WR14 2YU
United Kingdom
Phone: +447399927733
Email: [email protected]